Job Description
Join the Grand Plaza Hotel's award-winning team as a Part-Time Front Desk Agent! We're seeking charismatic individuals to create memorable guest experiences in the heart of Oklahoma City. This role offers flexible scheduling, competitive pay, and opportunities for growth within our luxury hospitality brand. If you're passionate about service excellence and thrive in fast-paced environments, we encourage you to apply today.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries via phone, email, and in-person with prompt solutions
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service quality and attention to detail
- Contribute to a positive team environment during peak and off-peak hours
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel or luxury retail
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently in high-pressure situations
- Basic mathematical aptitude for cash handling and billing
- Flexible availability including evenings, weekends, and holidays
- Valid Oklahoma driver's license and reliable transportation