Job Description
Join our award-winning team at Grand Plaza Hotel San Antonio! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of downtown. Perfect for students or professionals seeking flexible hours, this role offers competitive pay and growth opportunities within our luxury hospitality brand.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries with professionalism and empathy
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Texas state alcohol certification (or willingness to obtain)