Job Description
Join our award-winning luxury hotel team as a part-time Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of Atlanta. This role offers flexible scheduling while allowing you to develop valuable customer service skills in a dynamic environment. As the first point of contact, you'll embody our commitment to excellence and create memorable moments for international and domestic travelers. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement within our renowned hospitality group.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing processes
- Handle guest inquiries and resolve issues promptly with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems (e.g., Opera, Marriott Bonvoy)
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 6+ months hospitality or customer service experience
- Proficiency in property management systems
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Atlanta attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid driver's license preferred