Job Description
Join our award-winning team as a Front Desk Agent at Grandview Hospitality Group in downtown Columbus! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out processes. This part-time role offers flexible scheduling and opportunities for growth in the hospitality industry. Our team thrives on creating memorable stays for business travelers and tourists alike. If you're passionate about service excellence and enjoy a fast-paced environment, apply today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling
- Participate in daily briefings and training sessions
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in a dynamic environment
- Strong problem-solving abilities with attention to detail
- Flexible availability including nights/weekends
- Basic knowledge of Columbus attractions and transportation
- Valid Ohio driver's license (for valet duties)