Job Description
Join our award-winning hospitality team at Sunset Plaza Hotel, where every guest interaction creates memorable experiences. We're seeking a dynamic Front Desk Agent to be the first point of contact for our guests in El Paso. Enjoy a flexible schedule, competitive pay, and a supportive work environment that values your growth. Apply now to start your journey in premium hospitality!
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards in appearance and communication
- Assist with valet services and luggage handling
- Participate in daily team briefings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel management systems (e.g., Opera)
- Strong communication and multitasking abilities
- Basic knowledge of El Paso attractions and services
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Bilingual (English/Spanish) preferred