Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the first point of contact for our guests! We're seeking a charismatic and detail-oriented professional to deliver exceptional hospitality experiences in the heart of Kansas City. This part-time role offers flexible scheduling and the opportunity to work in a vibrant downtown environment.
At Grand Plaza Hotel, we pride ourselves on creating memorable stays for business and leisure travelers. As a Front Desk Agent, you'll play a crucial role in ensuring our guests receive personalized service from check-in to check-out. If you thrive in fast-paced settings and have a passion for customer service, we encourage you to apply!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage room reservations and modifications using PMS systems
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with luggage and valet services as needed
- Uphold brand standards and safety protocols
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required