Job Description
Join our dynamic hospitality team at Oceanview Resorts Miami, where luxury meets vibrant energy! We're seeking a passionate Front Desk Agent to create memorable guest experiences in our iconic South Beach location. This part-time role offers flexible scheduling while letting you shine in a fast-paced environment. Enjoy competitive pay, complimentary resort amenities, and the opportunity to work in one of Miami's most sought-after destinations. If you're a people person with a flair for hospitality, apply today to start your career journey with us!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security departments
- Process payments and maintain financial transaction records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through exceptional service and cleanliness
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Multilingual (Spanish/English) highly desirable
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Miami tourism attractions and services