Job Description
Join the vibrant hospitality scene of Music City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our iconic downtown Nashville hotel. This part-time role offers flexible scheduling while immersing you in Nashville's energetic culture. You'll be the first point of contact for guests, ensuring seamless check-ins, resolving inquiries with a smile, and embodying Southern hospitality excellence. Perfect for students or professionals seeking a flexible, engaging role in a world-class environment.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet services
- Maintain accurate guest records and property management systems
- Execute upselling strategies for room upgrades and amenities
- Uphold strict cleanliness and security standards at the front desk
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- High school diploma or equivalent required
- Basic knowledge of Nashville attractions and transportation a plus