Job Description
Join our award-winning hospitality team at The Grand Orleans Hotel as a Part-Time Front Desk Agent! Located in the heart of the French Quarter, we're seeking charismatic professionals to create unforgettable guest experiences. This role offers flexible scheduling, competitive compensation, and the opportunity to be part of New Orleans' premier luxury hotel. We provide comprehensive training, employee discounts, and a vibrant team culture that celebrates the city's unique spirit.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Assist with valet services and luggage handling when needed
- Resolve guest concerns promptly and escalate issues appropriately
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and reservation software
- Valid Louisiana driver's license (for valet operations)
- Ability to stand for extended periods and lift up to 25 lbs
- Knowledge of New Orleans attractions and transportation options