Job Description
Join the award-winning team at Metropolitan Luxury Suites, a premier boutique hotel in Manhattan's vibrant Murray Hill neighborhood. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and weekend shifts. This part-time role is perfect for hospitality professionals who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury setting. Our team-centric culture rewards initiative and excellence with performance bonuses and complimentary hotel stays.
Responsibilities
- Deliver personalized check-in/check-out experiences while processing payments accurately
- Manage guest inquiries and resolve issues with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain detailed guest records and reservation systems
- Uphold brand standards through professional appearance and service protocols
- Assist with VIP guest requests and special arrangements
- Sell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of NYC attractions and transportation
- Valid NY state driver's license preferred