Job Description
Join our award-winning team at Grand Plaza Hotels Columbus, where exceptional hospitality meets career growth! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in our vibrant downtown location. This part-time role offers flexible scheduling, competitive compensation, and opportunities for advancement within our luxury hotel chain. If you thrive in fast-paced environments and take pride in delivering outstanding service, apply today to become part of our renowned hospitality family!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in hotel property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Columbus attractions and transportation
- Flexible availability including nights/weekends/holidays
- Valid Ohio driver's license (if required for errands)