Job Description
Join our award-winning hospitality team at Grand City Hotels Philadelphia as a Part-Time Front Desk Agent! We're seeking a dynamic professional to create memorable guest experiences in our luxury downtown property. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a vibrant urban setting. What We Offer:
- Comprehensive training and development programs
- Employee discounts on hotel stays and dining
- Health benefits for part-time staff (20+ hours/week)
- Referral bonuses for top talent
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle payment processing and cash drawer reconciliation
- Utilize Opera property management system efficiently
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (Opera experience a plus)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling aptitude
- Professional appearance and positive attitude
- Valid Pennsylvania driver's license (if airport shuttle required)