Job Description
Welcome to The Royal Sonesta New Orleans, where our team is the heartbeat of our city. We are currently seeking a dedicated and charismatic Front Desk Agent to join our part-time staff. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay. We offer competitive pay, flexible scheduling, and a vibrant work culture in the heart of the French Quarter.
Responsibilities
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Answer incoming calls, manage the switchboard, and respond to guest inquiries via email and in-person.
- Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or special requests with a focus on problem-solving and satisfaction.
- Process laundry and mail services for guests as required.
- Assist with security procedures and ensuring the safety of guests and property.
Qualifications
- High school diploma or equivalent; prior hospitality experience is a plus.
- Strong interpersonal and communication skills with a friendly, professional demeanor.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to stand for long periods and lift up to 20 lbs.
- Flexibility to work varying shifts, including weekends and holidays.
- French language skills are a significant advantage in New Orleans.