Job Description
Join our award-winning luxury hotel in the heart of downtown San Francisco! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during peak seasons. This part-time role offers flexible scheduling while allowing you to master hospitality operations in one of the world's most dynamic cities. Enjoy competitive pay, employee discounts, and opportunities for career advancement in our internationally recognized brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process reservations and manage room inventory accurately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed records of guest preferences and special requests
- Execute billing procedures and manage cash transactions securely
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license and clean driving record
- Fluency in English; Spanish proficiency highly valued
- Basic knowledge of San Francisco attractions and transportation
- High school diploma or equivalent required