Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in El Paso! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant Texas community. As the first point of contact, you'll embody our brand's commitment to excellence while creating memorable stays for business and leisure travelers. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room availability
- Process payments and handle billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and concierge services
- Maintain accurate records of guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficient in hotel property management systems
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude with guest-first mindset
- Spanish fluency highly valued