Job Description
Join our award-winning team at Grand Mesa Hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in Mesa, Arizona. This role offers flexible scheduling and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our establishment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local area recommendations and assist with transportation arrangements
- Maintain meticulous records of guest interactions and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Arizona driver's license (for valet/shuttle duties)
- Basic knowledge of hotel operations and hospitality standards
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift up to 25 lbs