Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Southern hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our discerning guests in the heart of Washington DC. This part-time role is perfect for hospitality professionals who thrive in dynamic environments and excel at anticipating guest needs. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of DC's premier luxury properties.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations and optimize room allocation using Opera PMS
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately while maintaining cash handling standards
- Act as local expert, recommending DC attractions and transportation
- Maintain detailed guest records and confidential information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid DC work authorization and clean background check
- Basic knowledge of DC geography and tourism
- Professional appearance and polished demeanor
- High school diploma or equivalent required