Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our premium Kansas City location. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth in the dynamic hospitality industry. If you thrive in fast-paced environments and possess a passion for customer service, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and provide accurate room availability information
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Professional appearance and positive demeanor
- Valid driver's license (for valet duties)