Job Description
Join our dynamic team at Grand Hospitality Group, where exceptional service meets vibrant city life. We're seeking passionate Front Desk Agents to create memorable experiences for our guests in the heart of Philadelphia. This part-time role offers flexible shifts in a fast-paced environment, perfect for students or professionals seeking supplemental income with growth opportunities.
As the first point of contact, you'll embody our brand's commitment to excellence while handling guest inquiries, reservations, and check-in/out processes. Enjoy competitive pay, complimentary parking, and a supportive team culture that values your contributions.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for special requests
- Provide local recommendations and information to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with PMS software (Opera, Cloudbeds) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver's license (if required for errands)