Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Oklahoma! We're seeking energetic individuals who thrive in fast-paced environments to create memorable guest experiences. This part-time role offers flexible scheduling, competitive pay, and opportunities for career advancement in the dynamic hospitality industry.
As the first point of contact for our international and domestic guests, you'll embody our commitment to exceptional service while showcasing Oklahoma City's unique charm. Perfect for students or professionals seeking supplemental income with meaningful impact.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Act as local concierge, providing recommendations for attractions and dining
- Maintain organized front desk operations during peak hours
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Oklahoma City attractions and transportation