Job Description
Are you a people person with a passion for hospitality? The The Grand Atlanta Hotel is currently seeking a dedicated Part-Time Front Desk Agent to join our exceptional team in the heart of Atlanta, Georgia.
As a premier hospitality establishment, we pride ourselves on delivering world-class service. In this role, you will be the face of our brand, ensuring our guests feel welcomed and valued from the moment they arrive. We offer a competitive hourly rate, a dynamic work environment, and opportunities for professional growth within the industry.
Why Join Us?
- Competitive pay package ($18.00 - $22.00/hr).
- Employee discounts on dining and spa services.
- Flexible scheduling for students and professionals.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Check guests in and out efficiently, verifying IDs and collecting payments accurately.
- Respond to guest inquiries regarding hotel amenities, local attractions, and transportation options.
- Resolve guest complaints or concerns with empathy and efficiency to ensure high satisfaction scores.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Handle telephones and emails promptly, transferring messages to the appropriate departments.
- Assist with concierge requests, including restaurant reservations and transportation bookings.
- Monitor security cameras and access control systems to ensure guest safety.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Strong computer skills, specifically proficiency in Microsoft Office Suite and PMS (Property Management System) software.
- Excellent verbal and written communication skills in English.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Previous experience in customer service or hotel operations is preferred but not mandatory.
- A friendly, outgoing personality with a proactive service attitude.
- Ability to stand for extended periods and lift moderate amounts of luggage.