Job Description
Welcome to The Liberty Hotel, where history meets modern luxury in the heart of Philadelphia. We are currently seeking a dedicated and dynamic Front Desk Agent to join our exceptional team. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring they feel valued, welcomed, and well-cared for.
We pride ourselves on delivering world-class hospitality and offer a competitive compensation package, comprehensive health benefits, and a vibrant work culture. If you have a passion for service and a knack for creating memorable experiences, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Health, Dental, and Vision insurance
- Employee discounts on dining and spa services
- Career growth opportunities within the hospitality sector
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a professional and welcoming first impression.
- Check guests in and out efficiently using the hotel property management system (PMS).
- Answer and direct phone calls, emails, and general inquiries promptly and professionally.
- Handle guest complaints or special requests with empathy, resolving issues to the guest's satisfaction or escalating to management.
- Assist with concierge services, including providing local directions, restaurant recommendations, and transportation options.
- Manage the front desk operations, including accurate cash handling and the security of guest keys.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Minimum of 1 year of customer service or hospitality experience, preferably in a luxury hotel setting.
- Excellent verbal and written communication skills with a focus on guest relations.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor that aligns with our upscale brand image.