Job Description
Join our award-winning luxury hotel in the heart of Austin, Texas! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our international guests. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, VIP requests, and local recommendations. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement in a dynamic hospitality environment.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservation systems and optimize room assignments
- Handle guest inquiries with personalized solutions
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling initiatives for premium services
- Resolve guest concerns promptly and professionally
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Austin attractions and services
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights/weekends