Job Description
Join our award-winning luxury hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Charlotte's vibrant Uptown district. As the first point of contact, you'll embody our brand's commitment to sophistication and service excellence. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our growing hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet departments
- Handle guest complaints and resolve issues proactively
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and service etiquette
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Valid North Carolina driver's license (for valet coordination)
- High school diploma or equivalent required
- Basic knowledge of Charlotte tourism attractions preferred