Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences while advancing their hospitality careers. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near major attractions. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams to ensure operational excellence
- Handle guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest satisfaction
- Maintain immaculate front desk appearance and organized workstations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Atlanta geography and attractions