Job Description
Join the vibrant team at Sunset Plaza Hotel, where exceptional hospitality meets the spirit of El Paso! We're seeking dynamic Front Desk Agents to deliver memorable guest experiences during flexible day, evening, and overnight shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in one of Texas's most welcoming cities.
Responsibilities
- Manage seamless guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Maintain detailed records of guest interactions and property incidents
- Collaborate with housekeeping and security teams for coordinated operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards through professional communication and appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication skills in English and Spanish
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Basic mathematical skills for financial transactions
- Valid Texas driver's license and clean driving record