Job Description
Are you a people person with a passion for hospitality? We are looking for a dedicated Front Desk Agent to join our dynamic team at the Grand Tampa Resort & Spa.
Step into a role where you set the tone for our guests' stay. We offer a supportive environment, competitive pay, and a chance to grow your career in the heart of Florida. Whether you are starting your journey in hospitality or looking for a welcoming change, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- No Experience Necessary: We provide comprehensive training for the right candidates.
- Great Benefits: Health insurance, paid time off, and employee discounts.
- Modern Environment: Work in a beautiful, newly renovated facility.
Take the first step towards a rewarding career today.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Guest Assistance: Handle inquiries, check-ins, and check-outs efficiently using our property management system.
- Reception Duties: Answer incoming calls, manage emails, and direct visitors to the appropriate departments.
- Lobby Management: Maintain a clean, organized, and inviting lobby environment for guests and staff.
- Issue Resolution: Address guest complaints or issues promptly and professionally to ensure satisfaction.
- Administrative Tasks: Process payments, handle mail/deliveries, and update guest records.
Qualifications
- No Experience Required: A positive attitude and willingness to learn are more important than past history.
- Communication: Excellent verbal and written communication skills.
- Professionalism: Polished appearance and a friendly, outgoing demeanor.
- Reliability: Ability to work flexible shifts, including weekends and holidays.
- Attention to Detail: Strong organizational skills and accuracy in data entry.
- Technology: Basic computer proficiency and ability to learn new software quickly.