Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and kickstart your career in hospitality! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our prestigious Richmond location. Enjoy the stability of weekly pay, comprehensive training, and a supportive team environment where your growth is our priority.
As the first point of contact for our valued guests, you'll play a crucial role in creating memorable stays. We offer competitive hourly wages, flexible scheduling options, and clear advancement pathways for motivated team members. If you're passionate about customer service and ready to build a rewarding career, apply today!
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest interactions
- Process payments and manage cash drawer operations
- Uphold brand standards in cleanliness and presentation
Qualifications
- No experience required – we provide paid training!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer literacy and typing proficiency
- Availability for flexible shifts (nights/weekends/holidays)
- High school diploma or equivalent
- Positive attitude and customer-first mindset