Job Description
Join our award-winning team at The Grand Milwaukee Hotel, where luxury meets Midwestern hospitality! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences in our downtown Milwaukee landmark. Enjoy competitive pay, comprehensive benefits, and career growth in a stunning Art Deco setting.
What We Offer:
- Industry-leading compensation + performance bonuses
- Health/dental/vision insurance + 401k match
- Complimentary hotel stays nationwide
- Professional development programs
- Employee discounts at partner venues
Be part of Milwaukee's premier hospitality destination – apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries with local expertise
- Resolve service issues with grace and professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards across all guest interactions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule availability (nights/weekends/holidays)
- Valid Wisconsin hospitality certification (or willingness to obtain)