Job Description
Join The Oceanfront Hotel's award-winning team as a Front Desk Agent and deliver exceptional guest experiences in Virginia Beach's premier coastal destination. We're seeking a passionate hospitality professional to be the first point of contact for our discerning guests, combining warm Southern hospitality with seamless service excellence.
As a key member of our guest relations team, you'll handle check-in/out processes, manage reservations, and resolve inquiries with professionalism and efficiency. Our competitive compensation package includes health benefits, career development opportunities, and exclusive employee discounts on hotel stays and dining.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Process reservations and room assignments using hotel management systems
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and handle cash/credit transactions securely
- Maintain detailed records of guest preferences and special requests
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel property management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Virginia driver's license (if required for errands)
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required