Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of NYC. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in one of the world's premier destinations. Apply today and start your rewarding career journey!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping, concierge, and maintenance departments
- Process payments and maintain accurate financial records
- Market hotel services and upsell amenities to enhance guest satisfaction
- Maintain a pristine and welcoming front desk environment
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent required