Job Description
Join our award-winning hospitality team at Grand Atlanta Hotel! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown Atlanta. This is a rare opportunity to kickstart your career in luxury hospitality with competitive pay and immediate start dates.
As the first point of contact for our international clientele, you'll embody Southern charm while managing check-ins, reservations, and guest inquiries. Our premium training program ensures rapid career advancement for top performers.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservation systems and optimize room occupancy rates
- Handle guest inquiries with professionalism and local Atlanta expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium amenities and services
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required
- Positive attitude under pressure during peak hours