Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel Cleveland! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of Cleveland's premier destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license (for airport shuttle duties)