Job Description
Join our award-winning team at Grand Horizon Hotels in the vibrant city of El Paso! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive compensation, comprehensive benefits, and career growth opportunities. Perfect for energetic professionals who thrive in fast-paced environments and love connecting with people from around the world.
Why You'll Love Working With Us:
- Industry-leading compensation package with performance bonuses
- Comprehensive health benefits and 401(k) matching
- Professional development programs and advancement paths
- Employee discounts on hotel stays and dining
- Supportive team environment in a landmark downtown location
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues promptly with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies to enhance revenue
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for local errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of El Paso attractions and local area
- Professional appearance and positive attitude