Job Description
Join our award-winning team at the heart of Washington DC! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our luxury downtown hotel. If you thrive in fast-paced environments, possess exceptional communication skills, and are passionate about hospitality, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and the chance to work in one of DC's most iconic locations. Apply today and become part of our legacy of excellence!
Responsibilities
- Check-in/out guests efficiently while maintaining warm, personalized service
- Manage reservations and room assignments using Opera/PMS systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through meticulous attention to detail
- Assist with concierge services and local area expertise
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid DC work authorization required
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of DC attractions and transportation