Job Description
Join our award-winning luxury hotel in the heart of El Paso! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences. Sunset Ridge Resort & Spa offers competitive pay, comprehensive benefits, and career advancement opportunities. Perfect for energetic individuals who thrive in fast-paced environments and value teamwork. Apply today to become part of our renowned service culture!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and guest requests efficiently
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Address guest inquiries and resolve issues promptly
- Upsell resort amenities and special packages
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in Opera or PMS systems
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) preferred
- High school diploma or equivalent required
- Valid Texas driver's license (if transporting guests)