Job Description
Join our award-winning team at Grand Mirage Resort as we urgently seek charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Las Vegas! This is a rare opportunity to launch your hospitality career in one of the world's premier destinations. We're offering competitive compensation, comprehensive benefits, and rapid advancement paths for high performers. Our resort features state-of-the-art facilities and a vibrant atmosphere where your people skills will shine. Immediate positions available with flexible scheduling options.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Upsell resort amenities and special promotions
- Operate PMS systems (Opera/Sabre) efficiently
- Execute emergency response protocols
Qualifications
- Minimum 1 year customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask in high-pressure environments
- Valid NV gaming license (or willingness to obtain)
- Flexible availability including nights/weekends/holidays
- Basic cash handling and math skills
- Positive attitude with problem-solving mindset