Job Description
Join our award-winning team at Grand Miami Hotel & Resort as a Front Desk Agent! We're urgently seeking charismatic hospitality professionals to deliver exceptional guest experiences in the heart of Miami's vibrant downtown. This urgent hiring opportunity offers competitive pay, flexible scheduling, and career advancement within our luxury property. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to become the face of our premier destination hotel!
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with creative problem-solving
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems preferred
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Miami attractions and transportation
- Positive attitude and professional appearance