Job Description
Join the Elite Team at Grand Metropolitan Hotels
We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. This is an urgent hiring opportunity for a motivated individual who thrives in a fast-paced, luxury environment. As the first point of contact for our guests, you will play a pivotal role in curating memorable experiences and upholding our reputation for excellence in hospitality.
Located in the heart of Chicago, our properties offer a vibrant work environment where your skills will be valued and your career will flourish.
Responsibilities
- Execute efficient and welcoming check-ins and check-outs for guests, ensuring a seamless arrival experience.
- Manage reservations and bookings using hotel Property Management Systems (PMS) with precision.
- Handle guest inquiries, complaints, and requests promptly and professionally, aiming for 100% guest satisfaction.
- Assist in maintaining the lobby area and ensuring front desk operations run smoothly during peak hours.
- Collaborate with housekeeping and maintenance teams to address guest needs immediately.
- Process payments and manage cash drawers accurately.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience in a hotel front desk or luxury service role is preferred but not mandatory for high-potential candidates.
- Excellent verbal communication skills and a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Smith Travel, or similar).
- Ability to work flexible hours, including weekends, holidays, and night shifts.