Job Description
Welcome to The Grand Plaza Hotel, a premier destination in Charlotte known for exceptional service and luxury accommodations. We are currently seeking dynamic individuals to join our expanding hospitality team as Full-Time Hotel Staff.
We are proud to be an equal opportunity employer. Even if you have no prior experience, we provide comprehensive on-the-job training to help you master the art of hospitality. If you are looking for a stable, rewarding career with growth potential, we want to meet you.
Why You'll Love Working Here:
- Competitive Pay: Earn a competitive hourly wage starting at $18.00.
- Comprehensive Benefits: Medical, dental, and vision insurance for full-time employees.
- Employee Perks: Exclusive discounts on dining and room rates.
- Career Growth: Clear pathways for promotion within the hotel and corporate groups.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and assist with check-in and check-out processes.
- Maintain Standards: Keep public areas, lobbies, and hallways pristine, organized, and welcoming at all times.
- Guest Relations: Handle guest inquiries, complaints, and special requests promptly and with a smile.
- Operational Support: Assist in coordinating room service, housekeeping requests, and maintaining inventory of amenities.
- Communication: Answer phone calls and relay messages accurately using our hotel management software.
- Team Collaboration: Work closely with housekeeping, maintenance, and front desk teams to ensure seamless operations.
Qualifications
- Age Requirement: Must be at least 18 years of age.
- Education: High school diploma or GED equivalent.
- Availability: Must be flexible to work varying shifts, including weekends, holidays, and evenings.
- Communication: Strong verbal communication skills and a friendly, approachable demeanor.
- Physical Stamina: Ability to stand for extended periods, walk long distances, and lift up to 20 lbs.
- Attitude: A genuine passion for customer service and a positive work ethic.