Job Description
We are hiring immediately for a highly motivated and professional Front Desk Agent to join our dynamic team at MetroLuxury Suites. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to shine.
In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a supportive work culture that values your growth.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr).
- Immediate start available for qualified candidates.
- Employee discounts on stays and dining.
- Opportunities for career advancement within the company.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-in/Check-out: Efficiently manage guest registrations, payment processing, and room key distribution using our Property Management System (PMS).
- Reservation Management: Answer incoming calls and manage reservations, including handling special requests and modifications.
- Guest Relations: Address guest inquiries, complaints, and feedback promptly and professionally to ensure 100% guest satisfaction.
- Front Desk Operations: Maintain the reception area, handle mail and packages, and assist with valet or parking coordination as needed.
- Security Monitoring: Adhere to hotel security protocols and safety standards to ensure a secure environment for guests and staff.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, front desk operations, or customer service is preferred.
- Communication: Excellent verbal and written communication skills with a polite and professional demeanor.
- Professionalism: Must maintain a neat, professional appearance and a positive attitude at all times.
- Computer Literacy: Proficiency with computers, Microsoft Office Suite, and Property Management Systems (e.g., Opera, Micros) is a plus.
- Availability: Must be flexible to work various shifts, including weekends, holidays, and evenings.