Job Description
Join our award-winning luxury hotel team in Miami's vibrant heart! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in one of Florida's most dynamic hospitality environments. Perfect for passionate professionals who thrive in fast-paced settings.
Responsibilities
- Manage check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly with empathy and solutions
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays