Job Description
We are currently seeking a highly motivated and energetic Front Desk Agent to join our team in New York City. As part of our Urgent Hiring campaign, we are looking for individuals who are passionate about hospitality and ready to deliver exceptional guest experiences. If you thrive in a fast-paced environment and love helping people, we want to meet you.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Discounted rates on hotel stays and dining.
- Opportunities for career advancement within a global brand.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival, handling check-ins and check-outs efficiently.
- Guest Relations: Address guest inquiries, complaints, and requests promptly, ensuring 100% guest satisfaction.
- Operations: Manage the front desk operations, including answering phones, managing emails, and handling reservations.
- Financials: Process payments accurately and handle cash and credit transactions.
- Communication: Relay important messages and coordinate with housekeeping and maintenance teams.
- Security: Verify identification and follow all hotel security protocols.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required for the right candidate.
- Education: High school diploma or GED equivalent.
- Skills: Proficiency in Microsoft Office Suite and hotel property management systems (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing personality with a strong work ethic.
- Availability: Ability to work flexible shifts, including weekends, holidays, and nights.