Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent in the heart of Los Angeles! We're urgently seeking enthusiastic individuals to create unforgettable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth in the vibrant hospitality industry. Perfect for career changers, recent graduates, or anyone passionate about customer service. Apply today and become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations, room assignments, and billing inquiries
- Operate property management systems (training provided)
- Resolve guest complaints with empathy and solution-oriented approaches
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- No experience required – training provided!
- Exceptional customer service and communication skills
- Basic computer literacy and ability to learn new systems
- High school diploma or equivalent (GED accepted)
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and multitask
- Valid work authorization for the United States