Job Description
We are urgently hiring a dedicated Front Desk Agent to join our award-winning team in Virginia Beach. If you have a passion for hospitality and enjoy working in a dynamic, shift-work environment, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, ensuring a seamless and memorable stay. We pride ourselves on our service standards and are looking for someone who shares our commitment to excellence.
Why Apply?
- Competitive hourly pay ($18.00 - $24.00).
- Flexible shift work schedules to fit your lifestyle.
- Comprehensive benefits package including health insurance and paid time off.
- Opportunities for career advancement within the hotel group.
Responsibilities
- Check guests in and out efficiently using the hotel property management system (PMS).
- Handle guest inquiries, complaints, and special requests with a focus on service recovery and guest satisfaction.
- Manage reservations, process payments, and maintain accurate guest profiles.
- Ensure the lobby and front desk areas are clean, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in training new staff members and upholding company policies and procedures.
- Perform cashier duties, including balancing the daily bank and handling cash and credit transactions.
Qualifications
- High school diploma or equivalent; some college or hospitality certification is preferred.
- Minimum of 1 year of experience in a hotel front desk, concierge, or customer service role.
- Strong computer literacy, including proficiency in Microsoft Office and hotel software.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and demeanor with a positive, can-do attitude.