Job Description
Join our award-winning team at Grand Hotel Indianapolis! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll create memorable stays while managing check-ins, reservations, and inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Indianapolis' premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and maintain high satisfaction standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Indiana hospitality or food handler certification preferred
- Strong attention to detail with financial transactions
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine passion for hospitality