Job Description
Join our award-winning team at Harborview Hospitality as a Front Desk Agent for weekend shifts! This role is perfect for hospitality professionals who thrive in dynamic environments and excel at creating memorable guest experiences. Located in the heart of Boston's vibrant Seaport District, our hotel offers competitive compensation and a supportive culture. You'll be the first point of contact for our discerning guests, delivering exceptional service while managing check-ins, inquiries, and special requests with professionalism and warmth.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Execute upselling strategies for room upgrades and hotel amenities
- Monitor security procedures and manage key access systems
- Collaborate with cross-departmental teams during peak weekend operations
- Maintain pristine front desk appearance and organization standards
Qualifications
- 1+ years of hotel front desk or customer service experience preferred
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced weekend environments
- Flexible availability for weekends (Friday-Sunday) and holidays
- Basic knowledge of Boston attractions and local transportation
- Professional appearance and strong attention to detail