Job Description
Join our award-winning luxury hotel as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hotel group.
What We Offer:
- Competitive hourly wage with weekend shift premium
- Comprehensive training and development programs
- Employee discounts on hotel stays and dining
- Health benefits for part-time employees (20+ hrs/week)
- Positive, team-oriented work culture
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and maximize occupancy rates
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Handle guest inquiries and service requests promptly
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate records of guest preferences and special requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekends and holidays
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (if required for shuttle duties)