Job Description
Join our award-winning team at Grand Harbor Inn, where hospitality meets excellence! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and have a passion for creating memorable stays, this role is your gateway to a rewarding career in luxury hospitality.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in reservations
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain organized front desk area and administrative records
Qualifications
- 1+ years in customer service or front desk role preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Fidelio)
- Availability to work weekends and holidays consistently
- High school diploma or equivalent; hospitality certification a plus
- Valid Florida driver's license for valet services
- Ability to stand for extended periods and lift 25 lbs