Job Description
Join our prestigious team at Grand Plaza Hotel as a Front Desk Agent and become the welcoming face of luxury hospitality in Los Angeles! We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and local guests alike.
Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of LA's most iconic locations. If you're passionate about service excellence and want to work weekends while enjoying weekdays free, apply today!
Responsibilities
- Check-in/check-out guests with efficiency and professionalism using Opera property management system
- Handle guest inquiries via phone, email, and in-person with exceptional problem-solving skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest experience and revenue
- Maintain cleanliness and organization of the front desk area
- Respond to emergency situations calmly and following hotel protocols
Qualifications
- Minimum 1 year experience in hotel front desk or guest services role
- Proficiency with property management systems (Opera, Delphi preferred)
- Exceptional communication skills in English; bilingual Spanish highly valued
- Strong multitasking abilities and attention to detail
- Weekend availability required (Saturday/Sunday shifts)
- Valid California driver's license and clean driving record (for valet coordination)
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and commitment to luxury service standards